Frequent questions

Since when can you use it?

- Pliker modules: from 9 months up to 4-5 years
- Balance Path: from when he walks up to 4-5 years
- Montessori Mya tower: from when the child stands up, up to 5-6 years
- Table and Chairs: from 12 months up to 5-6 years

What material do you use?

- We make our products with poplar plywood and kotò rounds.

Which screws are needed to mount your products?

- They are assembly screws measuring 5x50

Can I choose a different color from those proposed?

- Unfortunately it is not possible.

What payment methods are available?

- Credit card
- PayPal
- Bank transfer

Can I receive the invoice?

- Of course, you have to ask for it before completing the order. (+2€ revenue stamp)

How much is shipping?

- The cost of shipments is calculated in the cart based on the weight of the items. Shipments are made with the BRT courier and are processed within 10 working days of the order.

- The timing from the moment it is shipped is 24/48 hours.

- The order is considered confirmed upon receipt of payment.

With which courier will my order be shipped?

- Shipments to Italy are made with BRT

How can I track my order?

- At the time of shipment, after 10 working days, you will receive an email or message with tracking from BRT.

What should I do if there are problems with the delivery of my order?

-Don't worry, contact us for our support. We provide the shipment tracking code and, if the courier is not of support, we are always able to contact him and find a solution.

How can I contact you?

- You can contact us on our social profiles: Facebook or Instagram.
- You can send us an email to info@sansetwood.it